Last updated: 7 October 2026
ACLA Lawyers ("we", "us", "our") respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you use our website at aclalawyers.com.au, contact us or book a consultation, and how you can access or correct that information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Confidentiality and your matter
Information you give us about a legal matter is confidential and is also protected by our professional duties, including legal professional privilege. Please do not send sensitive or confidential details through this website or by email until we have confirmed that we can act for you. Contacting us or booking a consultation does not by itself create a lawyer–client relationship.
Once you become a client, your file is also handled under our costs agreement and our professional obligations.
What information we collect
Depending on how you deal with us, we may collect:
- Contact details: your name, email address, phone number and preferred language.
- Booking and enquiry details: the date and time of a consultation, the type of matter, and any message you send us.
- Technical information: your IP address, browser and device type, the pages you visit, the website that referred you and your approximate location.
- Records of our communications with you.
Some matters involve sensitive information, such as details about your health, family, immigration status or criminal history. We collect sensitive information only with your consent or where the law allows, and only as needed to advise you.
How we collect it
We collect personal information directly from you (when you book a consultation, email us, call us or meet with us), automatically through our website using cookies, analytics tools and server logs, and, where you have agreed or the law allows, from other people or organisations.
You can contact us without giving your name, but we usually cannot give legal advice or act for you unless we know who you are. This website is not directed at children, and we do not knowingly collect personal information from them through it.
Why we use it
- To respond to your enquiry and arrange your free confidential consultation.
- To check whether we can act for you (including conflict checks) and, if you instruct us, to provide legal services.
- To keep our website secure and to understand and improve how it is used.
- To meet our legal and professional obligations.
We do not sell your personal information. We will only send you marketing material if you have agreed to receive it, and you can opt out at any time.
Booking through Calendly
Consultations are booked through Calendly, an online scheduling service embedded in our booking page. When you book, Calendly collects the details you enter (such as your name, email address and the time you choose) and shares them with us. Calendly handles that information under its own privacy policy, and it may store it outside Australia. Calendly may also set its own cookies when the booking widget loads.
Website analytics and cookies
We use Microsoft Clarity to understand how visitors use our website, for example which pages are viewed, where people click and scroll, and what device they use. Clarity may make session recordings (with sensitive content masked) and sets cookies on your device, such as _clck and _clsk, to recognise a visit. We do not use it to identify you. How Microsoft handles this data is described in the Microsoft Privacy Statement.
You can block or delete cookies in your browser settings. Some parts of the site may not work as expected if you do.
Who we share it with
We share personal information only where needed to run our practice and website or where the law requires. This can include:
- Service providers such as our website hosting, email, scheduling (Calendly) and analytics (Microsoft Clarity) providers.
- Other professionals or organisations you ask us to deal with, such as barristers, experts, courts or government agencies, and the other side in your matter, as part of acting for you.
- Regulators, courts or other authorities where we are required or authorised by law to do so.
Overseas disclosure
Some of our service providers, including Microsoft and Calendly, may store or process information outside Australia, for example in the United States. Where we send personal information overseas we take reasonable steps to make sure it is handled in line with the Australian Privacy Principles.
Security and how long we keep information
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including access controls and secure storage. We keep information for as long as we need it for the purpose it was collected and as the law and our professional obligations require (client files are generally kept for at least seven years), and then securely destroy or de-identify it. If a data breach is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as the law requires.
Accessing or correcting your information
You can ask to see the personal information we hold about you or ask us to correct it. Contact us using the details below. We will respond within a reasonable time, usually within 30 days, and we may need to confirm your identity first. In some cases, for example where legal professional privilege applies, we may not be able to give you access, and we will explain why.
Complaints
If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated shown at the top.
Contact us
ACLA Lawyers
410/368 Sussex Street, Sydney NSW 2000
Phone: 0494 747 595
Email: enquiries@aclalawyers.com.au